Terms & Conditions
ukreseller.net
is a a provider of shared web hosting solutions. All
web hosting accounts are provided subject to
full understanding, agreement and compliance of the terms
and conditions described in this webpage. Under the
terms of this agreement, you're placement of
information and data on our servers is an
acknowledgement that you have read, understand, and
agree to be bound by terms and conditions below.
Acceptable Use
UK Reseller/WirralNet services may only be used for lawful
purposes. Transmission of any material in violation
of International, Country, County, Federal or State
regulation is prohibited. This includes but is not
limited to: material legally judged to be
threatening or obscene, or material protected by
trade secret laws.
If you are found in violation of the WirralNet
Acceptable Use Policy and Terms of Use, your account
may be terminated without notice and you will
forfeit all of the money that has been paid to us.
Examples of content that is not acceptable on
UK Resller/WirralNet services: "Pirated software" or "Warez",
"Hacker programs and/or archives", "IRC Bots",
"Gambling Related", "Copyrighted Mp3's".
You specifically agree to indemnify and hold
UK Resller/WirralNet harmless from any claims resulting from a
breach of these terms, and/or their use of the
service, which damages another.
Warez - Includes pirated software, ROMS, emulators,
phreaking, hacking, and password cracking. IP
spoofing, etc., and encrypting of any of the above.
Also includes any sites which provide "links to" or
"how to" information about such material.
Adult Web Sites
UK Resller/WirralNet do NOT allow websites hosting adult
orientated content of any kind. If you are unsure as
to whether content would be allowed, please
contact us to verify it prior to placing it on our
servers.
Spam
SPAM in any shape or form is NOT permitted
and is grounds for immediate account termination.
Mailing lists via a mailing list manager are
acceptable as long as the lists are OPT-IN list that
people have signed up for. Spam complaints from
other users will not be tolerated.
IRC and Chat Rooms
Internet Relay Chat (IRC) traffic is not permitted
on the network in any of its many forms including,
but not limited to: bots and IRC servers. CGI based
forums are NOT allowed on UK Resller/WirralNet reseller web servers due to their
inefficiency. Please use a PHP based forum instead.
If you are in doubt, please contact us.
Intellectual Property Rights
You shall obtain any and all necessary consents and
clearances to enable you lawfully to make use of all
and any intellectual property rights through the
Services, including without limitation, clearance
and/or consents in respect of your proposed domain
name. We reserve the right to temporarily suspend
any account found to be infringing upon copyrighted
material.
Service Availability
We shall use our reasonable endeavours to make
available to you at all times the Server and the
Services but we shall not, in any event, be liable
for interruptions of Service or down-time of the
Server. Our network uptime Service Level Agreement
is 99.9% This covers network downtime as a result of
a main data centre power failure, but not an
isolated router/server. This does not cover server
hardware or software failure or downtime as a result
of an individual person(s) ISP routing or peering
issues.
We shall have the right to suspend the Services at
any time and for any reason although we will inform
you of any action that is to be taken and how long
it will last for. We do not tolerate more than one
login session under any one account at any one time.
User programs may be run only during login sessions.
If your account is found to have been transferred to
another party, or shows other activity in breach of
this sub clause, we shall have the right to cancel
the account and terminate the Services and/or this
Agreement immediately.
99.9% Network Uptime Service Level Agreement
Our 99.9% network uptime service level
agreement applies to all shared web hosting clients.
Should the network uptime fail for longer then an
hour in a single month, then each client will be
entitled to a 5.00% credit to their account, for
each hour past the first hour, that the service is
unavailable. If the client decides to leave as a
result of the downtime incurred, then the client can
opt to have their credit mailed to them in the form
of a cheque or sent via PayPal. This guarantee does
not cover critical server hardware failure, although
compensation may be offered in such cases.
Fines & Charges
UK Resller/WirralNet reserve the right to levy a penalty fee of
£10.00 GBP per violation of the Terms & Conditions
of Service Agreement. If a clients account is
terminated due to breach of terms and conditions,
UK Resller/WirralNet reserves the right to charge a £10.00
charge per violation and a further £25.00 fee to
re-establish the service.
Legal
UK Resller/WirralNet expects that its subscribers who provide
Internet services to others will comply fully with
all applicable laws concerning the privacy of
on-line communications. A subscriber's failure to
comply with those laws will violate our policy.
Finally, UK Resller/WirralNet wishes to emphasize that in
signing the service agreement, subscribers indemnify
UK Resller/WirralNet for any violation of the service
agreement, law, or UK Resller/WirralNet policy, which results
in loss to UK Resller/WirralNet or the bringing of any claim
against UK Resller/WirralNet by any third-party. This means
that if UK Resller/WirralNet is sued because of a subscriber's
or customer of a subscriber's activity, the
subscriber will pay any damages awarded against
UK Resller/WirralNet, plus costs and reasonable attorneys'
fees.
Limitation Of Liability
All conditions, terms, representations and
warranties relating to the Services supplied under
this Agreement, whether imposed by statute or
operation of law or otherwise, that are not
expressly stated in these terms and conditions
including, without limitation, the implied warranty
of satisfactory quality and fitness for a particular
purpose are hereby excluded.
Our total aggregate liability to you for any claim
in contract, tort, negligence or otherwise arising
out of or in connection with the provision of the
Services shall be limited to the charges paid by you
in respect of the Services, which are the subject of
any such claim.
In any event no claim shall be brought unless you
have notified us of the claim within 6 months of it
arising.
In no event shall we ever be liable to you for
any loss of business, contracts, profits or
anticipated savings or for any other indirect or
consequential or economic loss whatsoever.
Notices
Any notice to be given by either party to the other
may be sent by either email, fax or recorded
delivery to the address of the other party as
appearing in this Agreement or ancillary application
forms or such other address as such party may from
time to time have communicated to the other in
writing, and if sent by email shall unless the
contrary is proved be deemed to be received on the
day it was sent or if sent by fax shall be deemed to
be served on receipt of an error free transmission
report, or if sent by recorded delivery shall be
deemed to be served two days following the date of
posting.
Payment
All accounts are set up on a prepay and pro-rated
basis. Unless otherwise notified, payment is due on
the 1st of each month for monthly payments or a year
following the date the account was established for
annual payments. If payment is not paid on or before
the due date, UK Resller/WirralNet will suspend the service
after 5 days of non-payment. The service will remain
suspended for 28 days, after which the account will
be terminated, the data will be wiped from the server(s) and the client will be removed from our
records. The client will then become liable for any
setup charges incurred due to the setup of a new
account. If you have problems making payment by
the due date, it is important that you contact us as
soon as possible to let us know your reasons and
circumstances. We strongly consider all situations
and we may be able to help you.
15 Day Money Back Guarantee
All new accounts are subject to a 15 day
money back guarantee. This guarantee is in place to
protect new clients and help them decide upon our
service. If, within the first 15 days, you
decide that our service is not right for you, please
contact our customer support team and we will
terminate your account and issue a full refund
within 2 working days. This guarantee is valid for
15 days from the receipt of the initial account
payment and can only be taken advantage of once
every 12 months by the same client and/or URL and/or
payment account unless otherwise agreed.
Headings
Headings are included in this Agreement for
convenience only and shall not affect the
construction or interpretation of this Agreement.
Entire Agreement
These terms and conditions together with any
documents expressly referred to in them, contain the
entire Agreement between us relating to the subject
matter covered and supersede any previous
Agreements, arrangements, undertakings or proposals,
written or oral: between us in relation to such
matters. No oral explanation or oral information
given by any party shall alter the interpretation of
these terms and conditions. In agreeing to these
terms and conditions, you have not relied on any
representation other than those expressly stated in
these terms and conditions and you agree that you
shall have no remedy in respect of any
misrepresentation, which has not been made expressly
in this Agreement. Misuse Of Resources including but
not limited to employing applications which consume
excessive CPU time. Chat/IRC, web proxy and mailing
list scripts are not allowed on our network under
any circumstances. Streaming media can be a drain on
web server resources and as such is not allowed. CGI
based message forums which use flat file databases
are often found to use excessive system resources,
to avoid disappointment please use a PHP/ASP message
forum.
If you are unsure about content you intend to place
on our network, please check with us before you do.
We reserve the right to determine what constitutes
acceptable use. We may amend these terms of service
with or without notice.
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